Errors
Within Link there are two types of errors that may occur. Job Errors are errors that occur during the running of a job (e.g. login, direct deposit switch) on the backend. Link Errors are errors that occur prior to backend job initialization.
Looking for a different category of errors?
Pinwheel's system also communicates API Errors.
Error Handling
Errors can be handled by your client code using one of three methods:
- The
onError
callback - The
onEvent
callback with"error"
event - If an error has occurred before closing the modal, Link's
onExit
callback is called with an error object
Error event payloads have the format outlined below.
Key | Type | Description |
---|---|---|
type | string | Error type is the broad category of error. Read more here. |
code | string | Error code is the specific error code. Read more here. |
message | string | The error message shown to the end user. |
pendingRetry | boolean | Sometimes jobs fail on the initial attempt. This field indicates if the job that has errored will be retried or not. Retries occur asynchronously and within 24 hours. The result of this retried job will be sent via a webhook. |
Users may be able to proceed after
error
eventsErrors surfaced via the
error
event do not necessarily mean the user can no longer continue to successfully complete the flow. For example, the error with codeinvalidCredentials
fires when a user inputs invalid credentials, however, the user can proceed despite this error.
Error Types
Error types are the broad category of the error. There are three different types of link errors:
Error Type | Description |
---|---|
networkError | The user's device is offline. |
clientError | There is a problem with the SDK integration. |
invalidLinkToken | The Link token is invalid. |
Error Codes
Error codes exist within error types. They are more specific indicators than the type.
networkError
codes
networkError
codestype | code | description | message |
---|---|---|---|
networkError | networkError | Thrown when the user's device is offline, or there is an issue communicating with the server. | Uh oh, looks like your device is offline. Please try again later. |
clientError
codes
clientError
codestype | code | description | message |
---|---|---|---|
clientError | clientError | This error is thrown when the client modal is in an erroneous state | Uh oh, looks like we're having trouble getting you connected. Please try again later. |
clientError | connectionRateLimited | This error is thrown when a client is rate-limited. | Uh oh, looks like we're having trouble getting you connected. Please try again later. |
invalidLinkToken
codes
invalidLinkToken
codestype | code | description | message |
---|---|---|---|
invalidLinkToken | expiredLinkToken | The link token has expired. | Uh oh, something unexpected happened. We are trying to fix this as quickly as possible, so please try again later. |
invalidLinkToken | invalidLinkToken | The link token is invalid. | Uh oh, something unexpected happened. We are trying to fix this as quickly as possible, so please try again later. |
invalidLinkToken | invalidLinkTokenSignature | The Link token signature is invalid. | Uh oh, something unexpected happened. We are trying to fix this as quickly as possible, so please try again later. |
invalidLinkToken | usedLinkToken | The link token has already been used. | Uh oh, something unexpected happened. We are trying to fix this as quickly as possible, so please try again later. |
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Updated 7 months ago